FAQs

What can you NOT transport?
Legally we cannot transport anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents. 

   
How long does the process take?
Upon having a quote, they will explain how the removal will be structured and estimated time frame the removalists should take for the removal process not including any travel time. 

How much notice do you need for the booking?

You can book for same day service if you like. However, the more notice you give us the more likely we will be available at the time that you require a furniture removalist. One to two weeks’ notice is standard.

When and how do I pay?

You can pay by cash, visa or master card. All payments must be made immediately at the completion of each furniture removals job. A $10 fee applies to all credit card transactions.

Does Pacific Coast Furniture Removals have insurance?

We have Public Liability Insurance for pick up and drop off properties.
In relation to the items we are transporting we can offer a “break and repair guarantee”.
To be covered by our guarantee the items must be:
1. Packed and wrapped by our removalists only.
2. Items transportated and removed by our removalists only.
3. Listed on the contract as guaranteed.
4. Items do not have any existing damage.
5. You must notify us of any damage before job completion.